Introduction

Welcome to Keeper! And thanks for visiting our privacy policy. 

Jensen Technology, Inc. dba Keeper (referred to in this Privacy Policy as "Keeper" "we" "us" or "our") respects your privacy. We appreciate your trust, and we will continue to work hard to earn it. We know that you care about your personal information and how we use and share it. 

To better protect you, this privacy policy will outline the types of information we may collect from you when you visit our website at www.keeper.app or any subdomain thereof (the “Website”), or using or purchasing a “Subscription” to our “Services”.   

Scope of application

This Policy supplements other notices and privacy policies and is not intended to override them. 

By using our Website or Services, you agree to be bound by this Policy and that we proceed to the processing of your personal data on the terms outlined below. 

This privacy policy applies to the following individuals: 

• Visitors of the Website with whom Keeper does not have a contractual relationship
• Customers who use our Services, including client representatives, and customer’s clients
• Independent contractors who use our services
• Suppliers who provide products or services to Keeper
• Candidates
• Prospects
• Participants of webinars, conferences, trade events, surveys, etc.

References to “you” or “your” are to you as an individual using our website or otherwise contacting us (whether on behalf of yourself, or another individual, or organization). 

Information we collect about clients

Keeper collects personal information about its website visitors and customers. This information can be used on its own or in combination with other information to identify you (“Personal Information”). With a few exceptions, this information is generally limited to:

For the avoidance of doubt, personal information shall not include any personal information which is anonymized, after which the identifiable data is destroyed. Keeper may also collect and use non-personal information to analyze the effectiveness of our Services and to improve our Services. We may collect non-personal information through the Services, the Site and through cookies.

Information we collect about clients’ customers

Keeper is a platform which may be used by our customers to collect personal information about their customers. This information can be used on its own or in combination with other information to identify you (“Personal Information”). With a few exceptions, this information is generally limited to:

How we collect data from you

We use multiple methods to collect data from you. This information is collected to provide prospects and customers with services. 

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

The following are ways we collect data from you: 

You will be required to establish an account in order to utilize Keeper and its features. If you wish to establish an account you will be required to provide us with information (including personally identifiable information and non-personally identifiable information). In addition, we may obtain your personally identifiable information from you if you identify yourself to us by sending us an email with questions or comments.

Depending on your use of Keeper, we collect two types of information: personally identifiable information and non-personally identifiable information.

Personally Identifiable Information

Personally identifiable information identifies you or can be used to identify or contact you. Please refer to the section “Information we collect about clients.”

Non-Personally Identifiable Information

Non-personally identifiable information is information, any single item of which, by itself, cannot be used to identify or contact you, which may include demographic information (such as age, profession, company industry, gender, current location, or zip code), IP addresses, browser types, domain names, and statistical data involving the use of Keeper. Certain non-personally identifiable information may be considered a part of your personally identifiable information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information may be considered non-personally identifiable information when they are taken alone or combined only with other non-personally identifiable information (for example, your account preferences).

Why do we Need your Personal Data?

We do not sell any data, including your personal data. We will only collect and process your personal data in accordance with applicable data protection and privacy laws. We need to collect and process certain personal data in order to provide you with access to Keeper. 

Information we collect automatically when you use Keeper

• Usage Information: We track your interactions, such as the pages you visit, the features and tools you utilize, and your navigation patterns within Keeper and our website. This also covers the tasks you engage in, the projects and teams you access, and your communication within the services.
• Device and Connection Details: Detailed information about the devices you use, such as your computer, smartphone, or tablet, is collected. This includes your device type, operating system, browser specifics, connection quality, and settings. Your IP address and crash reports are also recorded to approximate your location for a tailored service experience.
• Cookies and Behavioral Analytics: Our use of cookies, web beacons, and other tracking technologies allows us to gather data on your online activities over time and across different platforms. This includes page views, usage durations, and patterns on our site as well as third-party websites. This information, often non-personal but sometimes linked to your personal data, aids us in understanding user behavior, assessing service popularity, and enhancing content delivery.  Keeper makes available a comprehensive Cookie Notice that describes the cookies and tracking technologies used on Keeper website and provides information on how users can accept or reject them. To view the notice, just click Cookie Notice.
• Statistical and Diagnostic Data: Log files and other diagnostic tools collect anonymized data such as user IP addresses, browser types, and domain names. This statistical information is crucial for administering our services, analyzing trends, and ensuring system integrity. When such non-personally identifiable information is associated with personal data, it is treated with the highest privacy standards as outlined in our Privacy Policy.

Information we receive from other sources

Third parties or publicly available sources: We may receive personal data about you from various third parties (including public sources) worldwide as set out below:

• Technical Data from parties such as:
  • analytics providers;
  • search information providers; and
  • advertising networks.
• Contact, Financial and Transaction Data from providers of technical and payment services.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly available sources such as LinkedIn

How we use (process) the data we collect

Marketing and communication

We may send you newsletters, promotional messages, and other information we think might interest you through email, phone, or mail. To tailor our offerings, we analyze your data (Identity, Contact, Technical, Usage, and Profile) to identify products, services, and offers that might be relevant for you. If you've engaged with us by requesting information or purchasing services without opting out, you'll receive these communications. However, you can opt out anytime by following the unsubscribe link in any marketing email or contacting us directly. Please note, opting out of marketing communications doesn't stop transactional or service-related messages from us.

Third-party marketing

Keeper evaluates and modifies our use of various advertising networks, which may change from time to time. In this section you’ll find all the advertising networks that Keeper currently uses and instructions for opting out of them. If anything changes, we will update this section.

We will get your opt-in consent before we share your personal data with any third party for marketing purposes. 

We use the following advertising networks from time to time:

• Google AdWords and Display Network. Keeper uses the re-marketing features of interest-based advertising of Google AdWords that delivers you advertisements that will be of particular interest to you, based on your browsing and activity history interacting with the Website and Services. These advertisements will appear on third-party websites around the web. Google uses specific cookies to allow them to serve these ads around the web, and you may prevent this type of advertising by deleting the appropriate Google cookie through your browser, though this may not be permanent. For a more permanent solution, you may opt out of such Google advertising by adjusting your Google ad settings or using the WebChoices online opt-out tool.
• Facebook Custom Audience. Keeper uses Facebook Custom Audience to display advertisements to you on Facebook or in Facebook Messenger that will be of interest to you, and by visiting or using the Website you consent to this use. Facebook may collect or receive information from the Website and Services and other applications and websites and use that information to provide measurement services and targeted ads. If you do not want to receive such Facebook advertisements, you can opt-out of such advertising by adjusting your Ad Preferences settings while logged in to Facebook.
• LinkedIn Advertising. Keeper uses LinkedIn Advertising to display advertisements to you on LinkedIn that will be of interest to you, and by visiting or using the Website you consent to this use. LinkedIn may collect or receive information from us and use that information to provide measurement services and targeted ads. If you do not want to receive such LinkedIn advertisements, you can opt-out of such advertising by following LinkedIn's instructions or using the WebChoices online opt-out tool.

Sharing information with third parties

The personal information Keeper collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Keeper engages third parties to send information to you, including information about our products, services, and events.

A list of our third party sub processors can be found here: Subprocessors

We do not otherwise reveal your personal data to non-Keeper persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Keeper-hosted and Keeper co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The Keeper website connects with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the Keeper website through these services, you should review the privacy policy of that service. If you are a member of a third party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.

Transferring personal data to the U.S.

Keeper is a remote first organization. Information we collect about you will be processed in the United States. By using Keeper’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Keeper is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when appropriate.

Depending on the circumstance, Keeper also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Keeper in a manner that does not outweigh your rights and freedoms. Keeper endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Keeper and the practices described in this Privacy Statement. Keeper also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Keeper has received zero government requests for information.

For more information, please review our security policies, or if you have any questions, please contact us at privacy@keeper.com

Data Subject rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

• Right of access: to obtain a copy of your Personal Information together with information about how your Personal Information is processed;
• Right to rectification: Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Right to erasure: enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Right to restrict processing: to object the processing of your personal information where we’re relying on a legitimate interest 
• Right of data portability: to obtain a portable copy of your Personal Information, or to have a copy transferred to a third party controller; or
• Right to object: object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Rights related to automated decision making including profiling: to object to decisions that are based solely on automated processing or profiling 
• Request the transfer: We will provide you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.
• Withdraw consent: You have the right at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

You may also have the following rights regarding your personal data held by Keeper, and other privacy rights, depending on the Data Protection Laws where you are located that apply to you:

• The right to be notified that personal data about you is being collected and to be notified when personal data has been accessed or acquired by an unauthorized person;
• The right to withdraw at any time your consent for Keeper to process your personal data;
• The right to have your personal data erased from Keeper’s records;
• The right to access your personal data and any relevant information around its processing and use;
• The right to have a copy of your personal data given to you in an easy-to-read format so that you can transfer it to another data processor;
• The right to have your personal data corrected or updated if you believe it is inaccurate or out of date;
• The right to object, on reasonable grounds, relating to your particular situation, to the processing of your personal data;
• The right to opt out of marketing communications we send you, at any time;
• The right to know whether Keeper sells or shares your personal data (and if so, who gets it). Please refer to that information elsewhere in this Policy, though you can contact our Privacy Officer if you need additional information or clarifications;
• The right to demand that Keeper not sell your personal data;
• The right to restrict the processing of your personal data if it is inaccurate or if our processing or use of it is against the law;
• The right to refuse any marketing or advertising targeted at you by Keeper; and
• The right to institute civil proceedings regarding the alleged interference with the protection of your personal data.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection.

To exercise these rights you may contact us either by emailing privacy@keeper.app

We may ask you for additional data to confirm your identity and for security purposes, before disclosing the information requested to you. If you would like to submit a request on behalf of another individual, you may do so by providing proof of authorization by the individual to submit such a request on their behalf. We reserve the right to charge a fee where permitted by law. We may also decline to process requests that jeopardize the privacy of others, are excessive, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a limited period of time for record-keeping, accounting and fraud prevention purposes. Please note also that you may be able to exercise some of these rights without our intervention. For example, if you are a registered Keeper platform user, you can access and update your personal data.

EU Representative

If you are an individual in the EU, you can also contact George Barry, who is based in the Republic of Ireland and has been appointed as Keeper’s representative in the EU pursuant to Article 27 of the GDPR on matters related to the processing of personal data activities that take place in the EU. To make such an inquiry, please write to George Barry, 4 St Christopher's Rd, Montenotte, Cork, T23 E9TR, Ireland.

UK Representative

If you are an individual in the EU, you can also contact Alec Lawton, who is based in the United Kingdom and has been appointed as Keeper’s representative in the UK on matters related to the processing of personal data activities that take place in the UK. To make such an inquiry, please write to Alec Lawton, Graigwen, Plasycoed road, Pontypool Torfaen, NP4 6QH, UK.

Opt-Out of Sale/Sharing

The use of technologies, such as cookies, may constitute a “sale” of personal information under the California Consumer Privacy Act. In addition, we may use your personal information in a way that constitutes “sharing” under the CPRA.  You can opt out of the “sale” or “sharing” by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website and selecting your preferences below, or broadcasting the global privacy control signal. Note that due to technological limitations, if you visit our website from a different computer or device, or clear cookies on your browser that store your preferences, you will need to return to this screen to select your preferences and/or rebroadcast the signal. 

For information about your choices regarding Keeper's use of cookies and other similar technologies, see our Cookie Notice.

Data storage and retention

Your personal data is stored by the Keeper on its servers, and on the servers of the cloud-based database management services Keeper engages, located in the United States. Keeper retains service data for the duration of the customer’s business relationship with the Keeper and for a reasonable period of time thereafter, to analyze the data for Keeper’s own operations, and for historical and archiving purposes associated with Keeper’s services. Keeper retains prospect data until such time as it is no longer needed and is purged from Keeper systems. All personal data that Keeper controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: privacy@keeper.app

Children’s data

The Site and Service we provide are not intended for or directed to children. No one under age 13 (or, with respect to residents of Europe or where so required by applicable law, under age 16) (the “Consent Age”) may provide any information to or on the Site or Service. Keeper does not knowingly collect or solicit personal information from children under the Consent Age. If you are under the Consent Age, do not use or provide any information on the Site or through the Service or any of its features, register on, make any purchases through, or use any of the interactive or public comment features of the Site or Service, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under the Consent Age, we will delete that information. If you believe we might have any information from a child under the Consent Age, please contact us at privacy@keeper.app. Notwithstanding the foregoing, Keeper may store information about dependents under the Consent Age in connection with the Service where consented to by the appropriate parent or guardian.

Data Protection Officer

Keeper is a remote first company. Keeper has appointed an internal data protection officer for you to contact if you have any questions or concerns about Keeper’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Keeper’s data protection officer. Keeper’s data protection officer’s name and contact information are as follows:

Keeper

dpo@keeper.app

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:

Keeper

2093 Philadelphia Pike #8118 

Claymont, DE 19703

privacy@keeper.app